Return Policy

Return Policy

At Nuvoriela, we are dedicated to providing practical, reliable products designed to make everyday kitchen and home life easier. Your satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward return and refund process.

Please read this Return Policy carefully before requesting a return.

1. Return Eligibility and Timeframe

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as received;

  • The item must include all original packaging, tags, labels, instructions, parts, and accessories;

  • The item must be returned with proof of purchase, such as an order confirmation or receipt;

  • The return request must be approved by Nuvoriela before the item is sent back.

Items that do not meet these requirements may not be accepted for return.

2. Kitchen & Home Product Return Requirements

For kitchen and household products, please follow the requirements below:

  • Products must be unused and free from signs of wear;

  • Items that come into direct contact with food must not have been used with food, liquids, ingredients, or other substances;

  • All original parts, accessories, attachments, manuals, and packaging must be included;

  • Products must be clean and returned in their original condition;

  • Original product packaging must be kept in reasonable condition;

  • Please do not attach shipping labels, tape, or stickers directly to the original product packaging.

Returns showing signs of use, food residue, stains, odors, missing parts, damage, or incomplete packaging may not be accepted and may be returned to you at your expense.

3. How to Start a Return

To start a return, please contact us at:

Email: support@Nuvoriela.com

Please include your order number, the item you wish to return, and the reason for your return request.

If your return request is approved, we will provide:

  • A return shipping label, if applicable;

  • Instructions on how to prepare your package;

  • Details on where to send your return.

Important: Items sent back to us without prior authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon arrival.

If your item is defective, damaged, or incorrect, please contact us immediately at:

Email: support@Nuvoriela.com

Please include your order number and clear photos of the item, packaging, and any visible damage or issue. We will evaluate the problem and work to resolve it as quickly as possible.

5. Exceptions and Non-Returnable Items

Certain items cannot be returned.

Non-returnable items include:

  • Custom or personalized products;

  • Personal care or hygiene-related items;

  • Products that have been used with food or liquids where return cannot be accepted for hygiene or safety reasons;

  • Sale or clearance items;

  • Gift cards;

  • Original shipping fees paid at checkout.

We reserve the right to refuse returns that do not meet our return eligibility requirements.

If you are unsure whether your item qualifies for return, please contact us before submitting a return request.

6. Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement item is to:

  1. Contact us to request a return for the original item;

  2. Return the original item once your return request is approved;

  3. Place a new order separately for the replacement item.

This helps ensure faster processing and delivery of the item you want.

7. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

To qualify, returned items must:

  • Be unused and in their original condition;

  • Include original packaging, tags, and accessories;

  • Be accompanied by proof of purchase.

This section applies only where required by applicable European Union consumer protection laws.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note:

  • Banks and credit card providers may require additional time to process and post refunds;

  • Refund timing may vary depending on your payment provider;

  • Original shipping fees paid at checkout are non-refundable unless otherwise required by law or approved by Nuvoriela.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

Email: support@Nuvoriela.com

9. Refused Shipments and Chargebacks

If you wish to cancel an order, request a refund, or resolve an issue with your purchase, please contact us immediately at:

Email: support@Nuvoriela.com

Please contact us first so our customer support team has an opportunity to review and resolve your order issue directly.

If you choose to initiate a chargeback with your bank or payment provider, the resolution process may be handled according to the procedures and requirements of the applicable financial institution or payment provider.

We are committed to resolving legitimate order issues directly, fairly, and efficiently.

10. Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

  1. Check your bank account again;

  2. Contact your credit card company, as refund posting times may vary;

  3. Contact your bank for further details;

  4. If you have completed these steps and still have not received your refund, contact us at support@Nuvoriela.com.

We will assist you in reviewing the status of your approved refund.

11. Return Shipping

If your return request is approved, we will provide return instructions and, where applicable, a return shipping label.

Please follow all return instructions carefully. Items must be packaged securely to prevent damage during return shipping.

Returns sent without authorization, sent to the wrong address, or shipped without following our instructions may not be accepted.

12. Return Address

Please contact us first to obtain the appropriate return warehouse address for your region.

Do not send returns to the corporate address listed on our website without prior authorization. Returns sent to an unauthorized address may be rejected, delayed, lost, or returned to you at your expense.

13. Contact Us

If you have any questions about our Return Policy, refund process, or return eligibility, please contact our customer support team:

Email: support@Nuvoriela.com
Customer Service: (302) 271-6596
Response Time: We aim to respond to all inquiries within 24–48 hours.